Frequently Asked Questions (FAQs)

Ordering & Account

  • Do I need an account to place an order?
    No, you can check out as a guest. However, creating an account lets you save your information for faster checkout, track your order history, and receive exclusive updates and offers.

  • How do I create an account?
    You can create an account during checkout or by clicking the “Account” or “Sign Up” link on our website.

  • How can I track my order?
    Once your order ships, you’ll receive a shipping confirmation email containing your tracking number and a link to the carrier’s website, where you can monitor your package’s delivery progress.

  • Can I modify or cancel my order after placing it?
    We process orders quickly. If you need to make a change or cancel, please contact our customer support team as soon as possible. We’ll do our best to help, but once your order is processed and prepared for shipment, modifications or cancellations may not be possible.

  • What if an item is out of stock?
    If an item is out of stock, it will be marked on the product page. You can sign up for email notifications to be alerted when it’s back in stock.

Shipping & Delivery

  • Where do you ship?
    We currently ship only within the United States.

  • How much is the shipping fee?
    We offer free standard shipping on all orders.

  • How long does it take to receive my order?
    Total delivery time is typically 7–10 business days (Monday–Friday), which includes 2–3 business days for order processing.

  • What is the order cutoff time?
    The order cutoff time is 5:00 PM Pacific Time, Monday–Friday. Orders placed after this time will be processed on the next business day.

  • Will I receive a tracking number?
    Yes, once your order ships, you’ll receive a shipping confirmation email with your tracking number.

Returns & Refunds

  • What is your return policy?
    We offer a 30-day return and refund policy for items that are unused, undamaged, and have original tags attached. For full details, please see our Return & Refund Policy.

  • How do I request a return?
    Email us at service@nolarapoto.com with your order number and details about the product you’d like to return. Our support team will guide you through the process.

  • Do I have to pay for return shipping?
    Yes, unless the return is due to a product defect or an error on our part, return shipping costs are the customer’s responsibility.

  • When will I receive my refund?
    After we receive and inspect your returned item, we will process your refund within 7 business days. The refund will be issued to your original payment method.

  • Do you offer exchanges?
    We do not currently offer direct exchanges. To exchange an item, please return the original product and place a new order.

Payment

  • What payment methods do you accept?
    We accept Visa, MasterCard, American Express, Discover, Diners Club, and JCB.

  • Is my payment information secure?
    Yes, our website uses SSL encryption to keep your payment details secure during transactions.

  • What currency will I be charged in?
    All transactions are processed in USD. If your local currency is different, your payment provider will handle the conversion.

  • When is my payment processed?
    Payment is processed at the time you place your order.

Contact Us

  • How can I reach customer support?
    For assistance, please email us at service@nolarapoto.com. Our customer service team is happy to help!